Privacy Policy for Hector Aftersales

Last Updated: June 18, 2026

Hector Aftersales built the Hector Aftersales app to provide customer support, warranty management, service requests, and after-sales services. This SERVICE is provided by Hector Aftersales and is intended for use as is.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Hector Aftersales mobile application.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

To provide after-sales support and customer service, we may collect the following information:

Full Name
Email Address
Phone Number
Address
Product Information
Warranty Information
Service Request Details
Device Information
App Usage Data

The information collected is used solely for providing support services and improving the user experience.

How We Use Your Information

We may use your information to:

Process service and warranty claims
Manage customer support requests
Track service status and repair requests
Communicate updates regarding support services
Improve app performance and functionality
Prevent fraud and unauthorized access
Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with authorized service providers, technicians, or business partners when necessary to fulfill support services or comply with legal requirements.

Third-Party Services

The app may use third-party services that collect information used to identify users.

These services may include:

Google Play Services
Firebase Authentication
Firebase Analytics
Firebase Crashlytics
Firebase Cloud Messaging (FCM)

Each third-party service operates under its own privacy policy.

Log Data

Whenever you use our Service, we may collect Log Data in case of app errors or technical issues.

This information may include:

IP Address
Device Name
Operating System Version
App Configuration
Date and Time of Usage
Diagnostic Information

Data Security

We implement reasonable security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide services, fulfill warranty obligations, comply with legal requirements, resolve disputes, and enforce our policies.

Account and Data Deletion

Users may request deletion of their account and associated personal data at any time.

To request account deletion, please contact us at:

Email: support@mukulbd.shop

Please include your registered email address or phone number associated with the account.

Upon receiving a valid request, we will:

Delete your account from our systems.
Remove or anonymize personal data where applicable.
Process the request within a reasonable timeframe.

Certain information may be retained if required by law, fraud prevention, security purposes, or regulatory obligations.

Children’s Privacy

This Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years old.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, suggestions, or concerns regarding this Privacy Policy, please contact us: